REFUND, CANCELLATION & RESCHEDULING POLICY

1. REFUND POLICY

• 14 Days or More Before Class: Students who cancel their registration at least 14 calendar days before their scheduled class may request a refund.
• Less Than 14 Days Before Class: No refunds will be issued for cancellations made within 14 calendar days of the scheduled class date.
• Refund Processing Time: All approved refunds will be issued within seven (7) calendar days after Safe Riders Academy receives the refund request.
• Refund Notification: Students may submit their cancellation or refund request by phone or email using the contact information provided below.
• Refund Method: Approved refunds will be returned to the original payment method, when applicable.
• No-Shows: Students who fail to attend their scheduled class without prior notification will not be eligible for a refund or complimentary rescheduling.

2. RESCHEDULING POLICY

Safe Riders Academy understands that unexpected circumstances may arise. To accommodate our students, the following rescheduling options are available:

• First Rescheduling — FREE: Students may reschedule their class one (1) time at no additional charge, subject to class availability.
• Second and Additional Rescheduling: Each additional rescheduling will require payment equal to 50% of the original class registration fee.
• Notification Requirements: Students must notify Safe Riders Academy of their intent to reschedule before their scheduled class begins. Notification may be provided by phone call or email.
• Class Availability: All rescheduling requests are subject to available class dates and capacity.
• Refund Eligibility: Rescheduling does not extend the original refund deadline or make an otherwise nonrefundable registration eligible for a refund.

3. LATE ARRIVALS AND MISSED CLASSES

• Students are responsible for arriving on time and being prepared to participate in all required classroom and riding activities.
• Students who arrive late may be denied participation if they miss mandatory instruction or safety requirements.
• Students who fail to attend their scheduled class without notifying Safe Riders Academy will forfeit their registration fee.
• Students who miss a class without prior notification may be required to pay additional fees or register for a new course.

4. CLASSES CANCELED BY SAFE RIDERS ACADEMY

If Safe Riders Academy cancels or postpones a class due to severe weather, instructor availability, safety concerns, or unforeseen circumstances:

• Students will be offered an opportunity to reschedule at no additional cost.
• Academy-initiated rescheduling will not count toward the student's one complimentary rescheduling.
• If Safe Riders Academy cannot provide a suitable replacement class, students may request a full refund.
• Approved refunds will be issued within seven (7) calendar days of receiving the refund request.
• Students may request their refund by phone call or email.

5. STUDENT RESPONSIBILITY

By registering and submitting payment for any Safe Riders Academy training course, students acknowledge and agree to the following:

• They have reviewed and understand the refund, cancellation, and rescheduling policy.
• They understand that no refunds will be issued for student cancellations within 14 calendar days of their scheduled class.
• Eligible refunds will be issued within seven (7) calendar days after the refund request is received.
• Refund, cancellation, and rescheduling notifications may be submitted by phone call or email.
• Students are entitled to one complimentary rescheduling, provided they notify Safe Riders Academy before their scheduled class begins.
• Each additional rescheduling requires payment of 50% of the original course registration fee.
• All rescheduling requests are subject to class availability.

6. CONTACT INFORMATION

For refunds, cancellations, rescheduling requests, or questions regarding this policy, please contact:

Our Commitment: Safe Riders Academy strives to provide flexibility while maintaining fair scheduling practices and ensuring every student receives the highest quality motorcycle safety training.

This policy is subject to applicable consumer protection laws and any requirements imposed by the Maryland Motor Vehicle Administration.